Refund policy

Returns 
Items may be return within 14 days for money back. After 14 days, but within 21 days, a gift card will be issued. Any purchase outside of the 21 day window is not eligible for return or exchange due to inventory turnover. Any item purchased on the clearance tab is final sale and cannot be returned or exchanged. All jewelry, candles, Kitsch products, home fragrance items, perfumes, and Bridgewater products are final sale. 

To be eligible for a return, your item(s) must be unused, unworn, unwashed, and in the exact same condition that you received it. We will not accept returns that smell of perfume/smoke or any other foul smell. We will not accept returns that have any sort of stains or markings including makeup or deodorant marks. We love our furry friends as much as you do, but the returned items MUST be completely free of any pet hair as well. All tags must be attached as they originally were sent. We also ask you to use the original packaging when mailing the items back if possible. If tags are not attached the item, or it is not in its exact original condition, it will not be accepted for refund or exchange and will be shipped back to you via Return-to-Sender.

Any damaged or missing product claims must be issued within 2 days of the delivery date. Please email redthread20@gmail.com with any issues as well as picture to support the claim. Tags must remain attached.

Gift cards are not eligible for refund of any sort.

If you need to make a return, please email us at redthread20@gmail.com to initiate a return OR you can start a return under your Shop account with us. A USPS return label will be issued to you. All you have to do is print the label, attach it to the package, and drop it off at the post office. Once we receive the item, your refund will be processed in 1-3 business days. Funds should appear back to your account within 1-5 business days depending on your bank. You will receive an email confirming the refund amount as well. Payments using Shop Pay Installments may take longer to appear. Return shipping via our label is $7.95, which will be withheld from the refund amount. A 5% restocking fee will be added to all orders using Shop Pay Installments. 

In store returns must have the receipt or gift receipt, or the item cannot be returned or exchanged.

You can call us at 217-994-9525.

Please note our hours are in Central Standard Time Zone:

Sunday & Monday: Closed

Tuesday-Friday: 10:00AM-5:30PM

Saturday: 10-3PM